Service Desk Excellence

How a new ITSM Tool Boosts Business Value

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Revolutionize Your Service Desk with the Perfect ITSM Solution

The business value in implementing an IT Service Management (ITSM) system can be significant, contributing to improving the efficiency and effectiveness of the IT department as well as the overall performance of the company.

However, the introduction of a new IT Service Management tool or other service areas within an organization initially involves high costs and requires substantial human effort.

So, how can you economically evaluate the planned investment and assess the desired business value in relation to the incurred costs? What role do benchmarking and return-on-investment calculations play in the introduction of such a tool? Which aspects are relevant to the calculation? In our white paper, we specifically address the business value of a new ITSM tool and illuminate the various perspectives that companies should consider.
In this white paper, you will learn:
  • How to enhance the business value of your IT Service Management system
  • What constitutes an excellent service desk?
  • The six aspects to consider in benchmarking and ROI analysis
  • Understanding the three-dimensional business values for your ITSM project
Make your service desk excellent and embark on your journey towards a more efficient organization!