Yes, You Need a Knowledge Base, even with AI

Avoid AI errors and deliver accurate answers with USU Knowledge Management

{id=183673230523, createdAt=1730128073639, updatedAt=1730215543850, path='yes-you-need-a-knowledge-base-even-with-ai', name='Yes, You Need a Knowledge Base, even with AI', 1='{type=string, value=Avoid AI errors with USU Knowledge Management. Quality Guarantee. }', 3='{type=string, value=Yes, You Need a Knowledge Base, even with AI}', 4='{type=string, value=Avoid AI errors and deliver accurate answers with USU Knowledge Management}', 5='{type=image, value=Image{width=1920,height=1080,url='https://4148856.fs1.hubspotusercontent-eu1.net/hubfs/4148856/04_solutions/km%20inc/Assets/KM%20and%20GenAI/2024-09-19_usu_km_br_km-genai_lp-header_1920x1080px.jpg',altText='2024-09-19_usu_km_br_km-genai_lp-header_1920x1080px',fileId=183678943449}}', 6='{type=option, value={id=1, name='whitepaper', order=0, label='whitepaper'}}', 7='{type=string, value=The Illusion of Perfect AI}', 8='{type=image, value=Image{width=2096,height=2096,url='https://4148856.fs1.hubspotusercontent-eu1.net/hubfs/4148856/04_solutions/km%20inc/Assets/KM%20and%20GenAI/2024-10-23_usu_km_br_km-genai_en_cover_800x800px.png',altText='2024-10-23_usu_km_br_km-genai_en_cover_800x800px',fileId=183678997726}}', 9='{type=string, value=With AI having a major surge in popularity, many look to it to solve all our problems. Companies are increasingly relying on AI to automate processes and boost efficiency. This is all well and good if it works. Many are experiencing the frustration of AI-based chatbots failing. What begins as simple interaction often leads to confusion, misunderstandings and unsatisfactory results. For example, chatbots mistakenly selling products for a fraction of its value or even criticizing its own service provider.
We don't have to tell you that's bad news. Luckily, we have a solution. Reliable knowledge base. Yes, it's really that simple. By having a reliable knowledge base, like USU Knowledge Management, you can ensure reliable answers are turning AI from a potential risk int a real asset for customer service. With USU Quality Guarantee, users can rely on accuracy and completeness, consistency, clarity and usability!
}', 10='{type=string, value=Experience Knowledge Base Tips for High AI Performance
In this white paper you will learn:

Why RAG models often fail in customer service
Why a knowledge base is essential for AI
What is special about the USU quality guarantee

Don't let your AI get out of control. See how to keep it in check in this whitepaper today!
}', 11='{type=list, value=[{id=38833589695, name='USU Knowledge Management'}]}', 12='{type=string, value=}', 13='{type=number, value=0}', 14='{type=option, value={id=5, name='USU Knowledge Management', order=2, label='USU Knowledge Management'}}', 16='{type=number, value=1}', 17='{type=list, value=[{id=73784911687, name='Knowledge Management'}, {id=73784970066, name='Artificial Intelligence (AI)'}]}', 20='{type=option, value={id=2, name='product-related', order=1, label='product-related'}}', 21='{type=number, value=0}'}

The Illusion of Perfect AI

With AI having a major surge in popularity, many look to it to solve all our problems. Companies are increasingly relying on AI to automate processes and boost efficiency. This is all well and good if it works. Many are experiencing the frustration of AI-based chatbots failing. What begins as simple interaction often leads to confusion, misunderstandings and unsatisfactory results. For example, chatbots mistakenly selling products for a fraction of its value or even criticizing its own service provider.

We don't have to tell you that's bad news. Luckily, we have a solution. Reliable knowledge base. Yes, it's really that simple. By having a reliable knowledge base, like USU Knowledge Management, you can ensure reliable answers are turning AI from a potential risk int a real asset for customer service. With USU Quality Guarantee, users can rely on accuracy and completeness, consistency, clarity and usability!