Company-wide Service Catalogs – Actual and Target

How service-oriented is IT, where is it heading?

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Based on the Service Management 2024 study, our e-book explores the current state of service management in the DACH region. It highlights the benefits of Enterprise Service Management (ESM) combined with a service catalog, the objectives of a service catalog, and how to prioritize the implementation of an ESM tool.
This e-book is designed specifically for IT decision-makers and CIOs looking to enhance their company’s digitalization efforts and unlock efficiency potential.
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Current Figures – Where do companies really stand in terms of service catalog adoption?
Challenges & Solutions – Why do many organizations fall short of their potential, and how can this be changed?
Best Practices – Proven strategies for implementing a company-wide service catalog.
Future Outlook – How will service management evolve in the coming years?

Download the e-book now and take the first step toward a service-oriented enterprise!
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Your Way to More Efficient Service Processes

In many companies, service processes remain fragmented: IT, HR, and Facility Management work with different tools, forcing employees to struggle to find the right contacts or services. A company-wide service catalog could bridge this gap – yet only a few organizations have fully implemented this approach.

Based on the Service Management 2024 study, our e-book explores the current state of service management in the DACH region. It highlights the benefits of Enterprise Service Management (ESM) combined with a service catalog, the objectives of a service catalog, and how to prioritize the implementation of an ESM tool.

This e-book is designed specifically for IT decision-makers and CIOs looking to enhance their company’s digitalization efforts and unlock efficiency potential.