Gartner® Market Guide for IT Service Management Platforms

Complimentary Gartner® Market Guide for 2025: Recognized Global 20 ITSM Providers and Market Analysis

USU Recognized Among 20 Global ITSM Vendors

Stay ahead of the curve with the latest insights into the IT Service Management market! The Gartner® Market Guide for IT Service Management (ITSM) Platforms 2025 explores key industry trends, including AI integration, flexible ecosystems, and the rise of decentralized service models.

The research provides businesses with a comprehensive overview of specific markets, technologies, and service segments—helping decision-makers navigate complex and rapidly evolving landscapes.

In this year’s Market Guide, USU has been recognized as a Representative Vendor as one of 20 global ITSM vendors. We believe, USU stands out as a flexible and adaptable provider that goes beyond traditional IT to offer integrated solutions for both IT and business services. With a strong focus on AI, automation, and service excellence, USU is redefining the ITSM landscape.

We feel, C-suite executives, I&O leaders, procurement officers, and vendor managers can use this research to assess ITSM vendors and gain strategic recommendations for adopting scalable, AI-driven platforms that accelerate digital transformation.

Get Exclusive Insights with this Complimentary Report!

Discover key trends shaping the future of IT Service Management (ITSM), in our opinion, including:

  • Essential Features: What are the must-have capabilities of modern ITSM tools?
  • Market Outlook: Where is the ITSM market heading, and how is it expected to grow by 2028?
  • The Role of Generative AI: How is GenAI and automation transforming ITSM solutions?
  • Beyond IT: What functionalities are buyers prioritizing, and why are extensions beyond IT becoming crucial?
  • Vendor Overview: How are Representative Vendors recognized in this report?

Download the report now to stay ahead of market trends and maximize the potential of your IT Service Management strategy!

© Gartner, Market Guide for IT Service Management Platforms, By Rich Doheny, Chris Matchett, 5 February 2025

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