The Top Global Vendors for IT and Enterprise Service Management 2025

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Want to know what over 10,000 enterprise IT and business leaders are prioritizing in 2025? The latest Vendor Selection Matrix™ reveals the top trends, key investment areas, and the leading vendors shaping the future of IT and enterprise service management.
What’s in the report? 

The top trends reshaping IT and ESM, like AI, automation, and employee experience 
How 88% of buyers see generative AI as a must-have in their ITSM strategy
Key capabilities leaders expect from modern service management solutions
A full breakdown of the top 20 global vendors 
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We’re proud to be named a Market Leader 
In this independent survey-based report, USU ranks among the top three global vendors. Our platform earned high marks for: 

Customer satisfaction
Price versus value
Breadth of solution offering
Vision and go-to-market strategy 

Thanks to strong buyer recommendations, we’re recognized as a trusted partner in driving innovation, automation, and better employee experiences across IT and business operations. 
Why it matters to you 
If you're leading digital transformation or managing IT and enterprise services, this study is a must-read. See how your peers are planning for the future—and why more companies are turning to USU for scalable, smart, and human-centered solutions. 
Get your free copy. Unlock the insights. Make informed decisions. Lead with confidence. 
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