AI-Powered Knowledge Management Platform

Knowledge Is a Business Critical Resource at your Organization 

Provide customers with fast and accurate support in any channel—voice, chat, email, or social media—with the USU Knowledge Management solution.

Improve accuracy and efficiency by automating service processes

✓ Purpose-built for service use cases (Contact Center, Customer Service, IT Help Desk, Enterprise, HR, etc.)
✓ Integrate with CRM, Ticketing, CCaaS, and other key platforms
✓ Easily build custom workflows, match corporate design, and service multiple channels from a single source
✓ Mature brand with 20+ years of KM experience
✓ AI-powered predictive search so employees and customers can find answers quicker

Trusted by leading brands

Quickly and easily integrate our solution with your CRM, CCaaS, ITSM, or other existing systems