Service-centric IT Organization – Development of a Service Catalog

Part 2 of the series “Developing a Service-centric IT Organization”

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What should you keep in mind, and how can you avoid common pitfalls?
This white paper offers a step-by-step guide to developing an IT service catalog. It’s designed to support projects in their early phases and help you start on the right foot. By following the right approach, you’ll build the foundation for a successful service catalog project and deliver the perfect IT service offering.
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How to Successfully Implement an IT Service Catalog

Many IT organizations don’t yet treat “services” as the central element for defining and structuring their offerings. Creating an online service catalog for end users to access frequently used services is an excellent first step. Over time, the service catalog can evolve into the central directory of all IT services. It serves as the foundation for managing and monitoring IT operations with a service-focused approach.

What should you keep in mind, and how can you avoid common pitfalls?

This white paper offers a step-by-step guide to developing an IT service catalog. It’s designed to support projects in their early phases and help you start on the right foot. By following the right approach, you’ll build the foundation for a successful service catalog project and deliver the perfect IT service offering.