Development of a Service-centric IT Organization - Goals and Strategy

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For many IT organizations, the "service" is not yet the central focus when defining and structuring their offerings. However, transitioning from an infrastructure-driven to a service-centric IT organization not only requires significant resources but also involves organizational changes. Therefore, carefully defining strategy and goals is an essential foundation for the project's later success.
How to Successfully Start Your Project
This white paper on "Service-Centric IT Organizations" outlines the various phases of the transformation process and presents a proven approach for successfully completing the first project phase: "Clarification of Goals and Strategy." The practical examples are drawn from numerous IT organizations that USU has supported in their projects.
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