Development of a Service–centric IT Organization - Organizational Challenges

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For many IT organizations, the "service" is not yet at the center of their offerings. The transition from an infrastructure-driven to a service-centric IT organization is a necessary but often lengthy process.
Project Insights from Service Specialists
This white paper outlines the necessary organizational changes and success factors identified in real-world projects for implementing a service-centric IT organization. Based on various projects and expert interviews, it presents ten key success factors for establishing a service-centric organization.
The white paper was developed in collaboration with experts from the logistics company Hamburg Süd and the consulting firm Tisson & Company, who are in close exchange with service managers from several internationally operating companies.
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