Development of a Service–centric IT Organization - Organizational Challenges

Part 3 of the series “Developing a Service-centric IT Organization”

Ten Success Factors for a Service-Centric Organization

For many IT organizations, the "service" is not yet at the center of their offerings. The transition from an infrastructure-driven to a service-centric IT organization is a necessary but often lengthy process.

Project Insights from Service Specialists

This white paper outlines the necessary organizational changes and success factors identified in real-world projects for implementing a service-centric IT organization. Based on various projects and expert interviews, it presents ten key success factors for establishing a service-centric organization.

The white paper was developed in collaboration with experts from the logistics company Hamburg Süd and the consulting firm Tisson & Company, who are in close exchange with service managers from several internationally operating companies.

This document is the first part of our white paper series on the key topic of "Developing a Service-Centric IT Organization." You can also find parts 1 and 2 in our resource center.